Terms of Service

Who we are

schedule-bit is run by MindCache LTD (“MindCache”, “we”, “us”), a private company limited by shares, registered in England and Wales with company number 16468302. Our registered office is Office 12, Initial Business Centre, Wilson Business Park, Manchester, M40 8WN, United Kingdom.

“You” means the person or organisation that signs up for a workspace. If you accept these terms for an organisation, you confirm that you are allowed to bind it, and “you” means that organisation.

By signing up, subscribing to a plan or using the service, you accept these terms and agree that we handle personal data as our Privacy Policy describes.

The service and the beta

schedule-bit is a hosted scheduling service. It lets you create calendars and resources and book time on them, through an API, a web console, a live playground and an optional AI assistant.

The service is in public beta. Features may change, be added or be removed, and the service may have errors or interruptions. We will tell you in advance about changes that take away something you rely on, where we reasonably can.

If we decide to stop offering the service, we will give you at least 30 days’ notice by email, and a reasonable chance to read your data out through the API before it is deleted.

Your account and access keys

• You must be at least 18 and able to make a binding contract.
• Give a real email address when you sign up, and keep it up to date. We send important notices there.
• Your access keys open your workspace. Keep them secret, and give them only to people and systems you trust.
• You are responsible for everything done with your keys, whether or not you authorised it, until you revoke the key.
• If you think a key has been exposed, revoke it in the console straight away and tell us at [email protected].

Acceptable use

You must not use the service, or let anyone else use it, to:

• break any law, or store or send content that is unlawful, infringing, harmful or fraudulent;
• store personal data you have no right to use, or sensitive personal data (such as health data) that the service is not designed for;
• get around rate limits or plan limits, for example by spreading one use across many workspaces or keys, or send traffic meant to overload the service;
• try to reach another customer’s workspace or data, or to break the separation between workspaces, or test the service’s security without our written permission;
• upload malicious code, or interfere with the service or the networks it runs on;
• copy, decompile or reverse engineer the hosted service, except where the law allows it;
• resell or rent out access to the service itself (building your own product on top of it is fine);
• use the AI assistant to create content that is unlawful or harmful.

If you break these rules we may remove content, limit access or suspend your workspace, as section 11 describes.

Your data

You own the data you put into the service: your calendars, resources, bookings, labels and their history (“your data”). You give us permission to store, copy and process your data only as needed to run, secure and support the service for you, and as the law requires.

You are responsible for your data, and for having the right to use any personal data in it, such as the names of the people you book.

Personal data we process for you

Where your data includes personal data about other people, you are the controller of that data and we process it for you. When we do, we will:

• process it only to provide the service, on your instructions in these terms, unless the law requires otherwise;
• make sure the people who can reach it are bound to keep it confidential;
• keep it secure, as our Privacy Policy describes;
• use only the sub-processors listed in our Privacy Policy, under written terms that protect the data at least as well, and tell you before we add or replace one;
• help you answer requests from people exercising their data rights, and with your other duties under data protection law;
• tell you without undue delay if we become aware of a personal data breach that affects it;
• delete it when you close your workspace, unless the law requires us to keep it;
• give you the information you reasonably need to show that we meet these duties.

Plans, billing and taxes

• Every workspace starts on the free Developer beta plan.
• Paid plans are Starter at $19 a month and Scale at $99 a month, in US dollars. They are billed monthly in advance through Stripe, our payment provider, and renew each month until you cancel.
• When you subscribe, you authorise Stripe to charge your payment method each month. Card details go to Stripe; we never see or store them.
• Each plan has limits, shown on our pricing page: requests a minute, calendars or resources, bookings and changes a month, and assistant runs a month. The service enforces them. When you reach one, the service refuses new requests of that kind until the limit resets or you move to a bigger plan. Nothing you have already stored is lost.
• If a payment fails, Stripe tries again for a while and your plan carries on meanwhile. If the payment still cannot be collected, your workspace returns to the free Developer beta plan.
• Prices do not include taxes. If the law requires us to charge a sales tax or VAT, we will add it and show it before you pay. You are responsible for any other taxes, duties, currency conversion costs or bank charges that apply to you.
• Price changes. We may change our prices. We will tell you by email at least 30 days before a new price applies to you, and it starts from your next billing period after that. If you don’t want to pay the new price, you can cancel before it starts.

Cancelling and refunds

You can cancel or switch plans at any time in Billing, which opens Stripe’s customer portal. A switch is prorated. A cancellation takes effect at the end of the current billing period; you keep your paid plan until then, and your workspace then returns to the free Developer beta plan.

Our Refunds and cancellation page explains when we give refunds, including the 14-day cancellation right for consumers in the UK and the EU. It forms part of these terms.

Availability and support

We work hard to keep the service running, fast and correct. But during the beta the service is provided “as is” and “as available”, and there is no service level agreement: we don’t promise any level of uptime, and we don’t give service credits. We may need to pause the service for maintenance; we will try to give notice of planned work.

As far as the law allows, we give no promises or warranties beyond those in these terms, including any implied promise that the service will suit a particular purpose or be free of errors.

Support is by email at [email protected]. We answer as soon as we reasonably can.

Intellectual property

• You own your data. These terms give us no ownership of it.
• MindCache owns the service: the software, the hosted platform, the documentation, and the schedule-bit name and brand. While your workspace is open, we give you a personal, non-exclusive, non-transferable right to use the service under these terms.
• Some of our code is published under an open-source licence. Where it is, that licence, not these terms, governs your use of that code.
• If you send us ideas or feedback, we may use them freely, without owing you anything for them.

Other companies’ services

Payments are handled by Stripe, and the AI assistant runs on Anthropic’s models. If you give the assistant your own Anthropic key, runs on that key are also under your own agreement with Anthropic. We are not responsible for other companies’ services, or for websites and services you connect to the service, such as the addresses you send notifications to.

Suspension and termination

Suspension

We may suspend or limit your access, straight away if needed, if:

• you break these terms, including the acceptable use rules;
• your use puts the service, other customers or us at risk, for example a security threat or an attack;
• a payment to us is reversed or charged back without good reason; or
• the law, a court or a regulator requires it.

Where the law and the situation allow, we will tell you why, and restore access once the problem is fixed.

Ending the agreement

• You can stop using the service at any time. To close your workspace and have its data deleted, email [email protected] from your sign-up address.
• We may end this agreement if you seriously or repeatedly break these terms.
• We may also end it for any other reason with at least 30 days’ notice by email. If we do, we will refund the unused part of any period you have already paid for.

When the agreement ends, your access stops and we delete your data as our Privacy Policy describes. Sections that by their nature should continue, such as those on liability, indemnity and governing law, continue after it ends.

Our liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow to be limited or excluded.

Subject to that:

• we are not liable for loss of profits, revenue, business, contracts, goodwill or anticipated savings, or for any indirect or consequential loss, however it arises;
• we are not liable for losses caused by things beyond our reasonable control, such as a failure of the internet, of a supplier’s systems, or of power;
• our total liability to you, for all claims arising from or relating to these terms or the service, is limited to the fees you paid us for the service in the 12 months before the claim arose.

If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill. Nothing in these terms affects those rights.

Indemnity

If you use the service for business, you will defend us against, and pay for, any claim made against us by a third party, and the losses and reasonable costs that come from it, to the extent that it arises from your data, your use of the service in breach of these terms, or your breaking the law. We will tell you promptly about any such claim and let you control its defence, and we will help you with it at your cost.

Changes to these terms

We may update these terms, for example when the service or the law changes. The date at the top of this page shows when they last changed.

For a change that materially affects you, we will email you at least 30 days before it takes effect, unless it must happen sooner for legal or security reasons. If you don’t agree to the change, you can cancel before it takes effect. If you keep using the service after that, the new terms apply.

General

• These terms, the Privacy Policy and the Refunds and cancellation page are the whole agreement between you and us about the service.
• You may not transfer your rights under these terms without our written agreement. We may transfer ours to a company that takes over the service, and we will tell you if we do.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we don’t enforce a right straight away, we can still enforce it later.
• Nobody other than you and us has any right to enforce these terms.

Governing law

These terms, and any dispute or claim arising from them or the service, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you are a consumer living in the EU, you keep the protection of the mandatory consumer law of your country.

Contact

Questions about these terms: [email protected]. By post: